Returns

We want you to love every piece you buy. If something isn't right, here's how it works.

Free UK returns, always. EU customers cover return postage unless the item is faulty.

YOUR FIRST 14 DAYS

Under UK and EU consumer law you can cancel any online order within 14 days of delivery, for any reason. This applies to everything, including sale items.

Tell us within 14 days of delivery, then send the items back within 14 days of telling us.

We refund the product cost plus standard outbound delivery. If you paid for Express, we refund the standard rate.

Try things on the way you would in a shop. If something comes back worn in, washed, or missing its packaging, we may reduce the refund.

EU customers: you can use the Cancel Your Order button on our website, or email us with your order number. You'll get confirmation on screen and by email.

DAYS 15 TO 45

After that we keep returns open for a further month, because we'd rather you were happy than technically correct.

Items must be unworn, unwashed, and in their original packaging.

Refunds cover the product cost. Original delivery charges aren't refunded in this window.

BAMBOO UNDERWEAR

Included. We don't seal our bamboo, so if a pair doesn't work out you're not stuck with it. Unworn and unwashed, in its original packaging, same 45 days.

Sensory fit is the usual reason. Waistbands, seams, the feel of a fabric a child has decided about within ten seconds. Email us and we'll sort it.

EXCHANGES

Want to swap for a different size, style, or colour? No problem. Once we receive the original, we'll send your replacement with free postage.

If you're not ready to decide, we can issue store credit with no expiry date, to use whenever suits you.

RETURN LABELS

Email hello@allthingsdylan.co.uk with your order number and reason for return, and we'll guide you through it.

Prepaid labels are valid for 7 days from issue. If yours expires and you're still within the 45 days, just ask for another and the cost comes off your refund. We can't issue multiple free labels for the same return.

FAULTY OR WRONG

Anything faulty, damaged, wrongly described, or not what you ordered is returnable whatever state it's in, and we cover the postage both ways. That's your legal right and we won't be difficult about it.

Email hello@allthingsdylan.co.uk with your order number, a description of the issue, and a photo if you can. We'll send a replacement, or refund you in full including the original delivery charge if we can't replace it.

Let us know as soon as you can. Your rights on faulty goods are protected for much longer under UK and EU law, so this just helps us sort it faster.

EU ORDERS

Same 45 days, same rules. Return postage is yours unless the item is faulty, as stated at checkout before you buy. Use a tracked service, as we can't refund parcels lost on the way back to us.

REFUNDS

Issued to your original payment method, within 5 to 7 working days of your return reaching us. If you used a discount or promotion, the refund reflects what you actually paid.

NEED HELP?

Email hello@allthingsdylan.co.uk. We aim to reply within one working day.