We want you to love your purchase. If for any reason you're not happy with your purchase, we will gladly authorize an exchange or provide an online credit once we receive the item(s) back. Please note exchange requests must be made within 30 days of receiving your online order. We do not provide refunds.
If you'd like to exchange a product, please email our Customer Care team at firstname.lastname@example.org within 30 days of receiving your parcel.
We ask you to provide your order number and the items, you would like to exchange.
All items must be returned new, unused and in original All Things Dylan packaging (excluding gift packaged items). Any item which does not meet these requirements will be returned to the purchaser.
If you are not the original purchasers (it was a gift) a gift card will be issued to the email address of your choosing for the value paid.
Returns that do not meet our policy may not be accepted and will be sent back to the customer.
Make sure you obtain proof of postage for your return package - Items or orders you would like to return should be sent back to us within 30 days of your order being dispatched.
Once received, returned items are processed within 5 working days.
Please note we do not provide return shipping labels, you are responsible for the cost of mailing the items back to us, however we will cover the cost to ship out replacement items in the case of an exchange.
If you would like to return an item but do not want to do an exchange, we will issue you an online store credit by email once we receive the item(s) back. This credit will be valid online only and will never expire.
Items purchased on sale are final sale.
Changing or Cancelling an Order
To make a change or cancel an order, you have up to 24 hours to contact us from the time you complete the checkout process. We will do our best to accommodate any changes, however if your request is made outside of the 24-hour window, the original order will be processed and shipped. Please email email@example.com for any questions or concerns.
We stand behind the quality of our products. If you find that an item you have received is damaged or defective in any way, please send an email to firstname.lastname@example.org with a description of the damage (ideally include a photo if possible) and your order number, and we’d be more than happy to replace the item for you or provide you with a refund if the item is no longer available.