Shipping policy

Shipping Policy

At All Things Dylan, we know busy parents value simplicity, transparency, and reliability — especially when it comes to delivery. That’s why we aim to dispatch all orders within 1–2 working days and ensure your sustainably curated pieces arrive safely and smoothly.

United Kingdom Shipping

Standard Delivery UK – £3.95
Free on all orders over £50

  • Delivered within 2–4 working days

  • Sent via Royal Mail or Evri

  • Fully tracked for peace of mind

Reliable, affordable delivery for everyday essentials and planned purchases.

Express Delivery UK – £6.50

  • Delivered within 48 hours (Monday–Friday)

  • Orders placed before 12 PM (noon) are dispatched the same day

  • Fully tracked and prioritised

Ideal for last-minute gifts, growing spurts, or when you just can’t wait.

European Union Shipping & Taxes

We ship to selected countries within the European Union from the United Kingdom.

Standard EU Delivery – €9.95

Free EU shipping on orders over €65

  • Delivered within 5–8 working days

  • Fully tracked international service

  • Dispatched within 1–2 working days

Express EU Delivery – €19.95

  • Delivered within 3–5 working days

  • Fully tracked priority service

  • Dispatched within 1–2 working days

VAT & Customs Information (IOSS Registered)

For EU orders with a value of €150 or less, VAT is included in the checkout price and collected at the time of purchase under the IOSS scheme. Orders are normally delivered without additional customs charges on delivery.

For EU orders over €150, import VAT and any applicable customs duties may be charged by the courier or local customs authority before delivery. These charges are the responsibility of the customer and are not included in the checkout price.

In rare cases, customs authorities may hold parcels for inspection. If you experience any delivery issues, please contact us and we’ll be happy to help.

Refused or Undeliverable EU Shipments

If an order is refused or returned due to unpaid import charges on orders over €150, original shipping costs will not be refunded.

Additional Information

  • All orders are packed with care using eco-conscious packaging

  • You’ll receive a tracking number once your order has been dispatched

  • Underwear items are non-returnable for hygiene reasons unless faulty

If you have any questions about your order, delivery times, or customs, please contact us before placing your order — we’re always happy to help.