We aim to get your order to you as quickly and smoothly as possible. Delivery options and timings depend on your location.

UNITED KINGDOM

Standard Delivery – £3.95
Free on orders over £50
Delivered within 2–4 working days via Royal Mail or Evri
Fully tracked for peace of mind

Express Delivery – £6.50
Delivered within 1–2 working days (Monday–Friday)
Orders placed before 12pm are dispatched the same day
Fully tracked and prioritised

EUROPEAN UNION

Standard EU Shipping – €9.95
Delivered within 5–8 business days
VAT included at checkout on orders under €150

Express EU Shipping – €19.95
Delivered within 2–5 business days
VAT included at checkout on orders under €150

Free EU shipping on orders over €65.

Returns

We want you to love every piece you purchase. If you need to return an item:

UNITED KINGDOM

• Returns accepted within 45 days of delivery
• Items must be new, unused, and in original packaging
• Free UK returns
• Prepaid return labels are valid for 7 days. Replacement labels may be requested within the 45-day window, with the cost deducted from your refund
• Refunds apply to the product cost only (original delivery charges are non-refundable unless faulty, damaged, or lost in transit)
• Sale items are final sale unless faulty
• For hygiene reasons, underwear and underpants are non-returnable unless faulty

EUROPEAN UNION

• Returns accepted within 45 days of delivery
• Items must be new, unused, and in original packaging
• Customers are responsible for EU return shipping costs
• If we issue a return label, it is valid for 7 days. Replacement labels can be provided upon request, with the cost deducted from your refund
• Original delivery charges are non-refundable unless faulty or damaged
• Underwear and underpants are non-returnable unless faulty
• We recommend using a tracked service, as we cannot refund items lost in transit
  

Mindful Shopping

We encourage thoughtful purchasing to help reduce unnecessary returns and minimise environmental impact.

Fits laptops up to 15", two external pockets for essentials, adjustable straps for all ages, spacious interior for all-day adventures, durable organic cotton canvas, timeless design perfect for school, work, travel and countryside trips.

- Fabric: GOTS-certified organic cotton canvas
- Dimensions: H 38 x W 30 cm with 15 cm bottom
- Laptop compartment: Fits up to 15" laptop (with ava S cover for 13", without cover for 15")
- Pockets: 2 external side pockets for water bottles or essentials
- Straps: Adjustable padded shoulder straps for comfort
- Colour: Sage

To keep your Eliot Backpack looking its best, spot clean with a damp cloth and mild soap when needed. For deeper cleaning, hand wash in cold water and air dry flat. Avoid machine washing and tumble drying to preserve the organic cotton canvas and extend the life of your backpack. Store in a cool, dry place when not in use.

The Eliot Backpack is crafted from GOTS-certified organic cotton canvas, ensuring every stitch meets the highest environmental and social standards. By choosing organic materials, we reduce harmful pesticides, protect soil health, and support fair working conditions. This backpack is designed to last for years of adventures, reducing waste and making a positive impact on the planet—one journey at a time.